Knowledge Base

Hund integrates with Zapier, a platform that connects your Hund status page to thousands of other services. This integration allows you to create automated workflows (called "Zaps") to streamline your incident management, communication, and administrative tasks.

Authentication and Setup

To get started, you'll need to connect your Hund account to Zapier. Zapier will ask for two pieces of information:

• API Key: Your Hund API key, which you can create and manage in your Hund dashboard under the Account section by clicking Manage API Keys.
• Domain: Your status page domain (e.g., status.yourcompany.com), your global dashboard domain, or the generic api.hund.io.
  • If you have a single status page, then we recommend setting this as your status page domain.
  • If you're working with multiple status pages, then you should use the default api.hund.io domain. This enables you to select the relevant status page context for individual actions or triggers.

Permissions

Your API key needs specific permissions for Zaps to function correctly. The required permissions depend on which triggers and actions you use.

Minimum Required Permissions:

• Read on Notifier and User
• Read/Write on Subscription (this is necessary for all instant/webhook-based triggers to function)

Recommended Permissions for Most Triggers:

• Read on Component, Group, Issue, Event, and Timeline

Additional Permissions for Actions:

• To use the "Create Issue" or "Create Issue Update" actions, you'll need Read/Write on Issue.
• To use actions that update watchdog statuses, you'll need Read/Write on Watchdog.

Webhook Notifiers

Because the integration relies on Webhook subscriptions to react to events in near real-time, you must enable the Webhook notifier from the Notifiers section in your Hund dashboard. This Webhook Notifier will be selectable for applicable Zaps during creation.

Privacy Controls and IP Whitelists

If your status page is private and uses IP whitelisting, please note that Webhook subscriptions created by Zapier will lack component-visibility. For instant triggers to work correctly, we recommend editing the Webhook subscriptions created by the integration in your Hund dashboard and enabling the "Consider Within IP Whitelist" option.

Available Triggers

Most Hund triggers are instant, meaning they run in near real-time as soon as an event occurs, thanks to our support for REST Hooks.

• New Event: Triggers when a new event occurs.
• New Issue: Triggers when a new issue is created.
• Component Status Changed: Triggers when a component's status changes.
• Issue Updated: Triggers whenever an existing issue receives an update.
• Issue Resolved: Triggers when an issue is considered resolved.
• New Subscription: Triggers on a polling basis when a new subscription is created on a notifier.

Available Actions

Actions allow you to create or update information on your status page from other apps.

• Create Issue: Create a new incident, specifying the title, body, affected components, and initial status.
• Create Issue Update: Add a new update to an existing issue to communicate progress or resolution.
• Create Subscription: Add a new subscriber to one of your notifiers (supports Email, SMS, Webhook, Slack, and MS Teams).
• Update Manual Watchdog Status: Directly change the status of a component that is managed manually.
• Update Webhook Watchdog Status: Report a component's status by sending data to its incoming webhook URL.
• Update Webhook Metric: Report data points for a specific metric via its incoming webhook URL.
• Find Issue: A search step to find an existing issue by its status or affected components. This is often used to get an issue's ID for the "Create Issue Update" action.
• Find or Create Subscription: A powerful search-or-create action that will find an existing subscriber or create a new one if they don't exist.

Zapier MCP: AI-Powered Actions

Hund is also available on Zapier's Managed Component Platform (MCP), which connects AI tools like ChatGPT, Claude, and others directly to Hund. This allows you to perform actions in Hund using natural language prompts within your favorite AI assistant. For example, you could simply type "Create an issue in Hund for a database outage affecting the main website" and the model would execute the "Create Issue" action with the correct parameters.

With Zapier MCP, your AI agent can perform tasks like creating issues, adding updates, and searching for information, turning a conversational tool into a functional extension of your Hund status page.

Example Workflows

Here are a few popular Zaps you can create to automate your incident response and communication:

Example Workflow
Assemble Incident War Room Integrations: Hund + Slack + Jira + Zoom + PagerDuty/Opsgenie Trigger: New Issue in Hund. Actions: Create Channel in Slack, Create Issue in Jira, Create Meeting in Zoom, and Create Incident in PagerDuty. Use Case: Automatically mobilize your incident response team by creating a dedicated channel, logging a ticket, and paging the on-call engineer the moment an incident is declared.
Proactive Customer Support Integrations: Hund + Zendesk/Help Scout Trigger: New Issue in Hund. Action: Create Ticket in Zendesk. Use Case: Automatically create a support ticket when an incident starts, giving your customer support team a central place to track customer communication and impact.
Correlate Deployments with Status Integrations: GitHub/GitLab + Hund Trigger: New Deployment in GitHub Actions (or similar). Action: Create Issue in Hund. Use Case: Automatically log every new deployment as an informational issue on your status page, making it easy to correlate service disruptions with recent code changes.
Build an Incident & Maintenance Log Integrations: Hund + Google Sheets/Airtable Trigger: New Issue in Hund. Action: Create Spreadsheet Row in Google Sheets. Use Case: Keep a detailed, automated log of all incidents and maintenance windows in a spreadsheet or database to easily track reliability metrics like MTTR.
Proactive Customer Account Management Integrations: Hund + Salesforce/HubSpot Trigger: New Issue in Hund. Action: Create Task in Salesforce. Use Case: Automatically create tasks for account managers to proactively contact key customers when an incident affects services they rely on.