Knowledge Base

Scheduled Issues

When you know an incident will occur in the future, you can schedule an issue to notify subscribers when it occurs.

To create a scheduled issue, create an issue as you normally would, and then enable the scheduled toggle. Now, you have access to advanced scheduling options described below.

Scheduled Issue Options Screenshot

Starts At

When a scheduled issue starts, the issue's state override will take effect.

Ends At

When a scheduled issue ends, the issue's state will fall back to using the component's status (if overridden) and the issue is marked as resolved.

If an update is created with the "resolved" label before a scheduled issue reaches its configured end time, it's considered resolved, ignoring the end time.

Time before Notifying Subscribers

An amount of time can be set to notify subscribers of an upcoming scheduled issue before it starts.